New Optimized Dispatch Board FAQs


What is the purpose of an “Optimized” Dispatch Board?

We've been working to address performance issues on the Dispatch Board, and across Service Autopilot in general. We found that a lot of the performance issues on the Dispatch Board end up affecting the rest of the site. Moving to a more efficient version of the Dispatch Board will lead to better performance on the Dispatch Board, and everywhere else in Service Autopilot.

How do I access the new Optimized Dispatch Board?

You can find it under Scheduling > Dispatch Board (New).

Will the features that are currently missing be added back?

Yes, any features that are currently missing on the Optimized Dispatch Board will be added back. The goal is to bring this Optimized Dispatch Board up to par with the current Dispatch Board without performance issues.

Is there a date range limit?

No, the Optimized Dispatch Board does not have a date range limit.

Where are the job comments?

Job comments can be viewed by clicking on the Service name or the yellow notepad icon to the right of the Job.

Can the new Optimized Dispatch Board and the existing Dispatch Board be used interchangeably?

Yes. There is not a toggle but you can use either board as needed. 

How do pages work on the New Dispatch Board?

You can set the page to a max of 100 rows. It is important to know that the Check All button ignores pages and will select all rows in the dataset as opposed to just the rows on the page you’re viewing.

Who do I contact with questions, feedback, or issues?

There will be a link to a form on the Optimized Dispatch Board that you can fill out. You can also reach out to SA support at

Was this article helpful?
0 out of 0 found this helpful

Still looking for your answer? How Can We Help?