To set up user rights for viewing or editing Tickets, Calls, and Email Integrations, follow these steps:
- Go to Settings > User Roles & Rights > [Role Name] > CRM
- Select the checkboxes in the "Tickets Access" column.
User Role/Right |
Definition |
|
View/Modify Tickets |
Allows the user to view and modify Tickets. |
|
Add Notes |
Allows the user to create Notes. |
|
Add Calls |
Allows the user to create Calls. |
|
View/Modify Email Integrations |
Allows the user to view and modify Email Integrations. |