User Rights for Tickets Access

To set up user rights for viewing or editing To Do’s, Calls, and Damage Cases, follow these steps.

  1. Go to Settings > User Roles & Rights > [Role Name] > CRM
  2. Select check boxes in the "Tickets Access" area of the overlay.

User Role/Right

Definition

View/Modify Tickets

Allows the user to view and modify Tickets.

Add Notes

Allows the user to create Notes.

Add Calls

Allows the user to create Calls.

 

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