From the Calendar, you can send text messages to Resources assigned to Jobs and To Do's. Because you need to enter a cell phone provider, there is no additional cost for these text messages. If a Resource replies to a text message the response will go to your company email address and will not be visible in Service Autopilot.
To send a text message from the Calendar, use the following steps:
- Go to Scheduling > Calendar.
- Click More.
- Select "Send Text".
- If your Resource has a cell phone number and provider entered on their account, the overlay will appear with this information pre-filled when you select a Resource.
- Enter Message information and click Send Text.