Work Orders on the Dispatch Board

A Work Order is a setting on a job that groups two or more services together on the Dispatch Board. Instead of multiple rows with each service, you'll see one row for the entire job. Any One-Time, Recurring, or Waiting List Job with more than one service can be a Work Order.

Note: Work Orders only affect the display on the Dispatch Board. They do not affect how jobs appear on mobile.

Before you can create Work Orders, you will need to enable the function in your Company Settings. You will also need to create a Work Order before it can be seen on the Dispatch Board.

On the Dispatch Board or Waiting List, a Work Order will display as one line item:


The Service will be the first item on the Work Order and the B. Hrs and Amount columns will be cumulative for the entire Work Order. On the far right, there is a small black arrow where the Products icon would be. Click this arrow to display all line items on the Work Order:


Even though the first service line item of the Work Order is blue, it is not clickable. To edit any of the jobs within the Work Order, you will need to expand the Work Order and then click on the service you need to modify. Also, note that all line items within the Work Order are highlighted in blue so you can spot them easily on the Dispatch Board.

If you change the status of the first Work Order item, it will change the status for all services within the Work Order. However, if you expand the Work Order, you can click on individual status icons to dispatch services separately. 

Was this article helpful?
0 out of 0 found this helpful

Still looking for your answer? How Can We Help?