Pause a Service on a Client Account

You can Pause any Packages or Recurring Jobs on the Master Job level. You might do this if a Client has a certain time period that they do not need service. For example, a Client has a weekly cleaning service but will be out of town for a month and would not like cleanings during that time. You could pause their service for when they will be gone and set it to resume when they're back.

To Pause a Master Job, use the following steps:

  1. Navigate to a Client Account
  2. Hover over the top, right corner of a Master Job to reveal the MORE dropdown list.
  3. Select "Pause". 

  4. The Pause Service dialog appears. Enter any relevant information. mceclip1__50_.png

  5. The Job remains on the Client Account highlighted in red. Hover over the job to display the "Reason" text. 

  6. Job instances during the paused period will not appear on the Dispatch Board. They remain on the list of All Upcoming Jobs and are highlighted in red. 


Even if a Restart Date is entered, you must still manually restart a Service or Package. You can restart or edit a Paused Service at any time through the same MORE dropdown list described in step two.



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