Pause a Service on a Client Account

You can Pause any Packages or Recurring Jobs on the Master Job level. You might do this if a Client has a certain time period that they do not need service. For example, a Client has a weekly cleaning service but will be out of town for a month and would not like cleanings during that time. You could pause their service for when they will be gone and set it to resume when they're back.

To Pause a Master Job, use the following steps:

  1. Navigate to a Client Account
  2. Hover over the top, right corner of a Master Job to reveal the MORE dropdown list.
  3. Select "Pause". 

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  4. The Pause Service dialog appears. Enter any relevant information. mceclip1__50_.png


  5. The Job remains on the Client Account highlighted in red. Hover over the job to display the "Reason" text. 

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  6. Job instances during the paused period will not appear on the Dispatch Board. They remain on the list of All Upcoming Jobs and are highlighted in red. 

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Even if a Restart Date is entered, you must still manually restart a Service or Package. You can restart or edit a Paused Service at any time through the same MORE dropdown list described in step two.

 

 

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