Cancel a Job or Package on a Client Account

There are several ways to cancel a Job instance in Service Autopilot but only one way to cancel a Master Job. Canceling a Master Job will cancel all instances of the Job.
For example, if you have a weekly Recurring Job and you cancel the Master, the Job will no longer appear on the Dispatch Board at any time. 

Warning: Cancelling a Master Job is a permanent action and cannot be undone!

You can only cancel a Master Job from a Client Account. To cancel the Master Job, follow these steps:

  1. Navigate to the Client Account.
  2. Hover over the top right corner of the Master Job to reveal the MORE dropdown list. 
  3. Select Cancel.


  4. A confirmation dialog will appear. Click Confirm


  5. The Master Job will disappear from the Client Account. All previously completed Job instances will remain under All History

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