Enable Portable Document Format in Firefox

If you use Firefox as your main browser for accessing Service Autopilot, Firefox's built-in plugin for Adobe Reader can sometimes cause issues when viewing PDFs from SA. If you go to open a PDF in Firefox and it only gives you the option to save it and not display it in a browser window, follow these steps:

  1. Click the Menu button 2014-01-10-13-08-08-f52b8c.png in the top-right corner of the browser.
  2. Select Options.
  3. Click the Applications panel on the left. 
  4. Make sure Preview in Firefox is set for "Portable Document Format (PDF)".

For more information about this setting, click here for the source material for this article. 

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