Deactivate or Reactivate an Automation

You can stop or start Automations at will so they can be paused without deleting them entirely. To do either, use the following steps:

Deactivate an Automation

1. Select the check box next to one or more automations.
2. Hover the Actions button and click Stop.
3. On the confirmation message, click OK to confirm your choice.

Once you’ve stopped an automation, it moves to the “Stopped” tab and displays as Inactive. Any instances of this automation in progress will stop immediately and clients will be removed from it.

Reactivate an Automation

1. Select the check box next to one or more automations.
2. Hover the Actions button and click Start.
3. This moves any stopped automations back to the “Running” tab.

Note: When re-starting an automation, the automation needs to be opened for the sequences/events to be switched back on. Re-starting an automation will not automatically switch on sequences and events if they were switched off.