Tickets are one of many items that can be viewed on a V3 Account Review overlay on the Activity Stream:
If you do not see Tickets, click All History and make sure “Tickets” or one of the sub-selections is chosen:
Click All History again to close the selection list and apply changes. Any time you make changes to what displays in the Activity Stream, these changes will stay for all Accounts until they are modified again.
The cards in the Activity Stream will display the Subject, date, assignment, and the first line of the body of the Ticket. Additionally, emails will display a status below the subject so you can easily tell if the email has successfully sent:
Click any card to view the Review Ticket Overlay.