Mark a Ticket as Important

Marking a Ticket as “important” adds a red Priority badge to a Ticket that can be seen on the Tickets list. You might want to add this demarcation if a Ticket requires particular care or is very time-sensitive.

To mark a Ticket as important, use the following steps:

  1. Navigate to a Review Ticket overlay.
  2. Click Advanced Actions.
  3. Click Mark as Important. You will immediately see the badge added to the Review Ticket overlay to the left of the Status.

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