Mark a Ticket as Important

Marking a Ticket as “important” adds a red Priority badge to a Ticket that can be seen on the Tickets list. You might want to add this demarcation if a Ticket requires particular care or is very time sensitive.

To mark a Ticket as important, use the following steps:

  1. Navigate to a Review Ticket overlay.
  2. Click Advanced Actions.
  3. Click Mark as Important. You will immediately see the badge added to the Review Ticket overlay to the left of the Status. mceclip0.png
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