Marking a Ticket as “important” adds a red Priority badge to a Ticket that can be seen on the Tickets list. You might want to add this demarcation if a Ticket requires particular care or is very time-sensitive.
To mark a Ticket as important, use the following steps:
- Navigate to a Review Ticket overlay.
- Click Advanced Actions.
- Click Mark as Important. You will immediately see the badge added to the Review Ticket overlay to the left of the Status.