Tickets can be viewed on V2 Client Screens as well as V3 Accounts in the Activity Stream:
Like the V3 Activity Stream, “Tickets” will need to be selected in the filter items before they appear in the stream. Any time you make changes to the filters, these changes will stay for all Accounts until they are modified again.
The cards in the Activity Stream will display the Subject, recipient email address (if applicable), Ticket number, email status (if applicable), timestamp of the last update, assignment, and the first line of the body of the Ticket:
Click any card to view the Review Ticket Overlay. Clicking a Ticket card will open this overlay in a new tab over the Tickets Screen. If you don’t see the new tab open, be sure to check your pop-up blocker.