Tickets can be viewed on V2 Client Screens as well as V3 Accounts. The V3 Activity Stream has replaced the “Timeline”, in the same area where it was previously on the screen:
Like the V3 Activity Stream, you will need to select “Tickets” or one of the sub-selections on the All History dropdown list before they will display in the Stream:
Click All History again to close the selection list and apply changes. Any time you make changes to what displays in the Activity Stream, these changes will stay for all clients until they are modified again.
The cards in the Activity Stream will display the Subject, date, assignment, and the first line of the body of the Ticket. Additionally, emails will display a status below the subject so you can easily tell if the email has successfully sent:
Click any card to view the Review Ticket Overlay. Clicking a Ticket card will open this overlay in a new tab over the Tickets Screen. If you don’t see the new tab open, be sure to check your pop-up blocker.