The Message Center, available after adding Two Way Texting, is a live feature used to actively send and receive Text Messages to clients, leads, and resources.
Before you can see the Message Center, you will need to enable this right for your User Role. Go to Settings > User Role & Rights, select your role. On the "CRM" tab, select the box next to "View Message Center" in the "Text Messages" section. Once enabled, the Message Center is available from the CRM tab in the navigation bar.
Like an Instant Messenger, the Message Center will display incoming messages live as they are received. The Message Center is a live feature. This also means marking a message as read or removing a thread affects all users. This is important to note when there are multiple resources running the Message Center.
Alerts are created for incoming messages. However, the Alert only generates for the resource who last sent an outbound text message to the client/lead. All resources can see the text messages in the Message Center regardless of who receives the alert.
FAQ's about the Message Center
The Message Center has a notification of one unread message, but I cannot find it.
There are two possibilities to this scenario. The unread message may be buried through all your threads. Be sure to scroll through all your messages to find the thread with the unread message. It’ll be there. Once you locate it, and if it’s a blank text message, this means the text message was an unsupported message, such as an MMS.