If enabled under the Client Portal Settings, your clients can submit Tickets directly from the Manage Service app. To do this, they will need to use the following steps:
- Tap the "Tickets" option in the toolbar at the bottom of the app.
- Click the Create a Ticket button below the list of open Tickets:
- Select a Ticket Category in the "Request type" field.
- Type the details of the Ticket into the body with 500 characters or less.
- Click the paperclip icon to add an attachment such as a photo, if needed.
- Click Open Ticket.
Once the Ticket is submitted, it will appear in the list of open Tickets.