Member Support Hours and Contact Information

SA Help Center

The Help Center is available at your convenience 24 hours a day/7 days a week. Click the Help button mceclip1.png and type in a search term.

Or select Help Center under your avatar icon to browse the Knowledge Base. You can find over 1000 articles, along with user guides and training videos, grouped by topics.

For instructions, see: Using the Help Widget and Using the Help Center.

Member Support Hours

We are available to respond to general questions or concerns on business days:
Monday – Friday from 8:00 a.m. to 5:00 p.m. CST.
We are closed for team meetings on Thursdays from 10:00 a.m. - 11:00 a.m. CST.

How to Contact Member Support

Feel free to contact us and one of our friendly representatives will be eager to assist in any way possible.

  • Chat: Click the Help button mceclip1.png then click Live Chat.
    Type in your contact information and question.  We have a team of Support Representatives ready to assist you! 
  • Phone: (972) 728-4040
  • Email:

After-Hours Support

We provide limited coverage on Saturdays, Sundays, and most holidays to address URGENT REQUESTS. Send an email to and someone will respond to you as quickly as possible. 

All other requests received during these times may be responded to as early as the next business day.

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